Easy online returns within 28 days
Free worldwide delivery
Over 111,000 5-star reviews
All major payment methods accepted


We assist you at every stage of your purchase. We guarantee a safe purchase, quality product and complete satisfaction. As soon as your purchase is confirmed, our team will contact you via email within 7 business days to provide the tracking code, which can be tracked in real time.

Your satisfaction is our top priority.
If you’re not completely happy with your purchase, we offer a 14-day withdrawal period as required by law, along with a simple and hassle-free return and exchange process.
How to Return an Item
1. Contact Us
Just send us an email at sac@jerseyex.com.
Our team will guide you through the return process and provide all necessary instructions.
Return Conditions
To be eligible for a return:
Items must be unused, in perfect condition, and returned with all original tags and packaging.
Exceptions
Customized items (e.g., with names, numbers, or patches) are not eligible for return, unless the item is defective or incorrect.
Exchanges & Replacements
Wrong size? No problem.
If an item doesn’t fit, you can exchange it for another size or model.
Once the original item is received, we will ship the replacement.
Exchange for another product
You may also switch to a different product, as long as the price is similar.
Any price differences will be either charged or refunded accordingly.
Refunds
Prefer a refund?
After we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Refund Method:
Refunds are issued using the same payment method used for the original purchase.
Processing time may vary depending on your payment provider.
Return Shipping
Fast & Secure
For returns within Europe and the UK, we work with DPD and Royal Mail to ensure safe and reliable processing.
Return Shipping Costs
Return Contact Information
📧 Email: sac@jerseyex.com
🕒 Hours: Mon–Fri 9:00–18:00 (UTC−3) • Sat 9:00–13:00
⏱ Average response time: under 2 hours
🌍 Return Portal: coming soon
1. Processing Time
All orders are processed within 2 to 4 business days after payment is confirmed.
During this period, you will receive an email containing a photo of your package and your tracking number.
Please note that tracking information may take up to 48 hours to become active.
2. Delivery Time
Deliveries within Europe & the UK:
Orders are typically delivered within 7 to 14 business days after dispatch.
We partner with Royal Mail, Hermes, DPD, and ParcelForce to ensure safe and reliable delivery.
International Deliveries:
For international shipments, we use trusted logistics partners such as DPD and ParcelForce.
Delivery times may vary depending on the destination country.
3. In-Store Pickup
Prefer to pick up your order in person?
Simply choose the “Local Pickup” option at checkout.
Once your order is ready, you will receive a notification via email or WhatsApp.
Visit our store to collect your items conveniently.
4. Shipping Costs
Shipping costs are automatically calculated at checkout based on your delivery address, total weight, and selected shipping method.
We always aim to keep shipping costs as low as possible for you.